At Dvana, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you can request a return within 3 days of receiving your product.
Return Conditions:
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Returns must be requested within 3 days from the date of delivery.
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The product must be returned in its original condition and packaging.
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Products with broken or opened seals are not eligible for return. For hygiene and safety reasons, we cannot accept returns if the seal has been broken.
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Items that show signs of use, damage, or alteration will not be accepted for return.
How to Return:
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Contact our Customer Support team within 3 days of delivery to initiate your return.
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Provide your order number and reason for the return.
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Follow the instructions given by our support team for returning the item.
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Once we receive and inspect the returned product, we will process your refund or exchange as applicable.
Refunds:
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Refunds will be processed to the original payment method within 7-10 business days after we receive and approve the return.
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Shipping fees are non-refundable unless the return is due to our error.
Important Note:
Please ensure the product seal is unbroken before returning. Unfortunately, returns on opened or unsealed products cannot be accepted, as this compromises product safety and quality.
If you have any questions about our return policy or need assistance, please don’t hesitate to contact us at [insert contact info].